Customer Service

Whether in person, at a branch, by telephone or online, experience our amazing customer service.

Email Us With Your Questions

Can’t find what you’re looking for or need more detail? You can send your general questions and comments via email to: We will reply within two business days.

Find a Branch

Visit our locations page to find the addresses and phone number of all our branch locations. With our convenient service, you can conduct in-branch and ATM transactions at nearly 50 locations throughout the Kansas City metropolitan area.

Talk to Customer Service

Call our Customer Service Department at (913) 381-3311 from 8:30 a.m. – 5:00 p.m. (Monday thru Friday) and 8:30 a.m. – noon (Saturday). We will be glad to assist you.

Contact Us Through Internet Banking

Login to Internet Banking to ask account questions of our online support group. Simply click the “Contact Us” link in the upper right corner of your screen. There you can see messages that have been delivered to you. Then, if you click the “New” sub-menu button, you can submit a question or comment. You will receive an email notification when your secure answer is delivered to your Internet Banking account.